Can you see and hear me? Overcoming challenges to communication in remote consultations

Key Information

CPD Hours: 2 hours

Course Length: Two hours

Course Format: Recorded webinar with a copy of the webinar slides provided

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This course may run again in the future. To register your interest please contact us.

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Course Information

About this course

What is the impact of COVID-19 on your consulting? Was the change to online communication seamless for you? Or do you find communication online challenging?

Since the start of the COVID-19 pandemic in early 2020, the nature of the veterinary consult has changed and we have had to blend online and face-to-face communication with our clients. Some found this a challenge whilst others found themselves thriving.

This free recorded webinar was created to support veterinary professionals during these difficult times looked at the fundamentals of clinical communication that are ubiquitous to both face-to-face and virtual environments. It explores the challenges that video consulting brings. Considers research from both within and outside of the veterinary field, it develops solutions and reflects on the first year of the impact of COVID-19 on your consulting.

Why do this course?
This webinar will help you hone your consulting skills by understanding more about how good communication works. You will recognise what you already do well and consider what new challenges the online environment poses for you. At the end, you will have a plan to successfully work on your clinical communication skills to improve your own satisfaction with consults and that of your clients.

Participants gain access to the webinar for two weeks which allows them to view it at their leisure and convenience as well as review aspects as needed to enhance their learning.


Ruth Serlin, BVetMed CertVA PGCAP FHEA MRCVS
Senior Lecturer in Veterinary Professionalism
The Royal Veterinary College