Webinar Plus: Clinical governance - quality improvement and fostering a supportive practice culture

Key Information

CPD Hours: 24 hours

Course Length: Four weeks with optional practical day

Course Format: A mixture of weekly webinars (which can be viewed live and/or as recorded versions throughout the course), self-assessment tasks to help reinforce discussion, supplementary reading material and discussion forums with colleagues and the tutors, followed by a practical day either online or at the RVC

Enrol Now

31 Oct - 27 Nov 22

Alternatively you can download and email using our Registration Form

New in 2022

Course Information

Key Areas
  • What is quality improvement and clinical governance
  • Clinical audit and morbidity/mortality rounds
  • Practice policies and guidelines
  • Changing practice culture and case studies
About this course

Does your practice measure clinical outcomes and processes and involve the whole team in making changes and improvements? Do you have a culture where errors and near misses can be discussed freely in the knowledge that the aim is to improve systems, not blame individuals? If not come and join us and RCVS Knowledge to see how small changes can make a big difference to patient care and outcomes and team learning and morale.

During the online part of this course participants will learn what clinical governance is and why it is important to veterinary practices. The course will also cover practice policies, guidelines and SOPs, quality improvement, dissemination of information, reporting incidents, veterinary practice culture and when to make changes. There will be a follow up practical day, which can be attended in person or online, to consolidate learning.

Why do this course?

This course is for anyone working in clinical veterinary practice. It is designed as an introduction to the concept of clinical governance, quality improvement, what happens when something goes wrong and how to foster an open and blame free culture in the clinical setting. This course can contribute points to the RCVS Practice Standards Scheme ‘Clinical Governance’ module.

The webinars will run on the following dates from 12.00pm to 2.00pm London time:

Tuesday 1st November
Tuesday 8th November
Tuesday 15th November
Tuesday 22nd November

These webinars are followed by a practical day which can be either attended online or onsite at the RVC on Wednesday 14th December.

This course is run in partnership with RCVS Knowledge.


Charlotte Dawson, BVetMed MVetMed DipECVO MRCVS
Senior Lecturer in Veterinary Ophthalmology
The Royal Veterinary College

Andy Fiske-Jackson, BVSc MVetMed DipECVS FHEA MRCVS
Associate Professor of Equine Surgery
The Royal Veterinary College

Lisa Lines, MA VN
Operations Director QMHA
The Royal Veterinary College

Pam Mosedale, BVetMed FRCVS
Quality Improvement Clinical Lead
The Royal College of Veterinary Surgeons