Free Webinar: Can you see and hear me? Overcoming challenges to communication in remote consultations

Key Information

CPD Hours: 2 hours

Course Length: Two hours

Course Format: Live webinar with an opportunity for Q&As with the lecturer plus access to recorded version for 2 weeks

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This course may run again in the future. To register your interest please contact us.

Alternatively you can download and email using our Registration Form

Course Information

Key Areas
  • Clinical communication skills
  • Challenges of online communication
  • Developing and adapting your own skills to ensure a good outcome for your video consults
About this course

This webinar is now available as a recorded webinar to view at anytime Can you see and hear me? Overcoming challenges to communication in remote consultations

What is the impact of COVID-19 on your consulting? Was the change to online communication seamless for you? Or do you find communication online challenging?

Since the start of the COVID-19 pandemic in early 2020, the nature of the veterinary consult has changed and we have had to blend online and face-to-face communication with our clients. Some found this a challenge whilst others found themselves thriving.

This free webinar created to support veterinary professionals during these difficult times will look at the fundamentals of clinical communication that are ubiquitous to both face-to-face and virtual environments. We will explore the challenges that video consulting brings. Considering research from both within and outside of the veterinary field, we will develop solutions and reflect on the first year of the impact of COVID-19 on our consulting.

Why do this course?
This webinar will help you hone your consulting skills by understanding more about how good communication works. You will recognise what you already do well and consider what new challenges the online environment poses for you. At the end, you will have a plan to successfully work on your clinical communication skills to improve your own satisfaction with consults and that of your clients.

The webinar will run from 12.00pm to 2.00pm London time including a 30 minute registration and familiarisation period prior to the commencement of the lecture.


Ruth Serlin, BVetMed CertVA PGCAP FHEA MRCVS
Senior Lecturer in Veterinary Professionalism
The Royal Veterinary College